What does IT support cover for a small business?
Everything between “my email stopped” and “nobody has looked at our security since the last office move.” Day to day: the machines, the network, the printers, the accounts, the mysterious slowness. Underneath: the accumulated decisions nobody made on purpose, like who has access to what and where the backups actually go. Good support handles the first list promptly and quietly works down the second, because the second list is where the expensive surprises live.
Do we need an IT company, or is one good computer person enough?
Sometimes one good person is genuinely enough, and we will tell you when that is true. The honest test has three parts. Coverage: what happens when that person is sick, on vacation, or gone. Custody: does the business hold its own passwords, documentation, and admin access, or does one head hold them. Depth: modern security is a field, not a favor squeezed between other jobs. When any of the three starts to wobble, that is when a firm outgrows the arrangement, usually about a year before the owner admits it.
What does working with Reboot feel like?
You call, a person answers, and that person can actually see your world. Every client gets a named lead who learns the business, the busy season, and the two systems that must never fail. Updates come in plain English, written for owners rather than engineers. Work happens on a rhythm you can watch: maintenance after hours, changes announced and reversible, short reviews that connect the spending to the business. The aim is technology that stops being a topic.
What does IT support cost for a small business?
It depends on the shape of the help. One-time work is quoted as the job it is; ongoing support is a monthly number set in writing after we see the environment. Two promises hold either way: you get the number before the work starts, and the bills match it. The more useful cost question is the one owners learn to ask a year in: what did the surprises cost, and what did the downtime cost? A support arrangement earns its keep by making those two numbers boring. If a monthly plan is not the right fit for your size, we will say so, and we will still be the number you call when something breaks.
We already have an IT person. Can you handle just part of it?
Yes. That arrangement has a name, co-managed IT, and its own page. Your person keeps what they own; we carry patch rhythm, security depth, after-hours weight, and coverage when they are out. It is the difference between hiring a second person and renting a bench.
How do we start without making a mess?
Slowly at first, on purpose. We start by listening: your people, your pace, what has to keep working during the transition. Then documentation and credentials come under proper custody, urgent risks get closed, and the rhythm begins. Nothing gets ripped out on day one; changes come with reasons and a way back. If you are leaving another provider, read our guide on doing that cleanly first. It tells you what to collect before the relationship ends, and it is useful whether or not you ever call us.
Quick answers
We are small. Are we too small?
If technology carries your business and its failures land on you, you are the size we built this for. The honest minimum is less about headcount and more about whether the work matters enough to be done properly.