Plain-English guides to the IT and security questions Connecticut firms actually ask. Written and kept current by the team at Reboot.https://rebootmsp.com/en-ushttps://rebootmsp.com/guides/built-for-the-ones-who-ask/https://rebootmsp.com/guides/built-for-the-ones-who-ask/The owners who ask "isn't there more we should do?" are who we build for. What that question means, and what to demand from any IT provider before you sign.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/client-security-questionnaire/https://rebootmsp.com/guides/client-security-questionnaire/A client sent your firm a security questionnaire. What each question family really asks, how to answer from evidence, and why the floor beats the ceiling.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/curiosity-was-the-whole-point/https://rebootmsp.com/guides/curiosity-was-the-whole-point/A kid on EFnet with a stack of 2600s, seeing if he could. Decades later the same curiosity, old school and ethical, is what protects our clients.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/figure-out-what-makes-it-tick/https://rebootmsp.com/guides/figure-out-what-makes-it-tick/The honest objections to AI at work, taken seriously, and then the horse-and-buggy answer. Treat it like a system and learn what makes it tick.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/ftc-safeguards-rule-accounting-firms/https://rebootmsp.com/guides/ftc-safeguards-rule-accounting-firms/The FTC Safeguards Rule, translated for small accounting firms: who's covered, each required element in plain English, and the under-5,000 carve-out.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/how-to-leave-an-it-provider/https://rebootmsp.com/guides/how-to-leave-an-it-provider/The six bad months come from leaving without your property. The six artifacts to collect, the letter that requests them.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/pub-4557-in-six-lines/https://rebootmsp.com/guides/pub-4557-in-six-lines/IRS Publication 4557, read cover to cover so you don't have to: the six sentences that carry it, and where a working WISP already answers each one.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/read-it-like-an-adjuster/https://rebootmsp.com/guides/read-it-like-an-adjuster/How to answer the MFA, EDR, backup, incident response, training, and end-of-life questions so they still hold on the day someone reads them against a claim.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/reasonable-security-connecticut/https://rebootmsp.com/guides/reasonable-security-connecticut/Two statutes, a conduct rule, and a privacy act ask Connecticut law firms for reasonable security. A short memo on what each says.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/the-100x-question/https://rebootmsp.com/guides/the-100x-question/From rocks-for-dinner screenshots to a real thought partner. The honest measure of using AI well: does it multiply you by 10 or by 100?Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/the-callback-rule-is-older-than-computers/https://rebootmsp.com/guides/the-callback-rule-is-older-than-computers/Phone-era con artists proved a channel can't vouch for itself. The fix that beat them, hang up and call back on a number you already had, still wins.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/the-mfa-attackers-like/https://rebootmsp.com/guides/the-mfa-attackers-like/The 2 AM push storm, why it works, the number-matching fix, and the passkey rung where an attacker has nothing left to ask you for.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/the-phishing-emails-we-send-on-purpose/https://rebootmsp.com/guides/the-phishing-emails-we-send-on-purpose/We phish our own clients on purpose. What the fake emails are for, who sees the results, and what happens to the person who clicks.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/the-three-moves/https://rebootmsp.com/guides/the-three-moves/Three moves against email fraud, stated plainly. Verify money changes on a second channel, MFA on every mailbox, a second person on every payment.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/w12-line-11-wisp/https://rebootmsp.com/guides/w12-line-11-wisp/What Line 11 of Form W-12 actually asks, where the WISP requirement comes from, and how to write a plan you can stand behind on your worst day.Tue, 14 Jul 2026 00:00:00 GMThttps://rebootmsp.com/guides/wire-fraud-trust-accounts/https://rebootmsp.com/guides/wire-fraud-trust-accounts/How wire fraud actually reaches a law firm trust account: the mechanism step by step, five controls a small firm can sustain, and the first hour after.Tue, 14 Jul 2026 00:00:00 GMT